Returns
You have 14 days from the day your order arrives to request a return — not 14 days from when you ordered, but from the day it lands on your doorstep.
To be eligible, the item must be in the condition you received it, with the remote, charging cable and pouch included.
How to start a return
Email aeroglow@support.me with your order number and a short note on what's wrong. We'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted.
Return postage
Return shipping is paid by you, unless the item arrived faulty or we sent the wrong pack size.
Damaged, faulty or wrong item
Check your order as soon as it arrives. If a pod is dead out of the box, the remote doesn't work, or you received the wrong pack size, email us within 14 days with a photo and we'll send a replacement or refund you in full. You won't pay return postage in these cases.
Refunds
Once we've received and inspected your return we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to show it on your statement.
If more than 15 business days have passed since we approved your refund and you still haven't seen it, email aeroglow@support.me.
What we can't accept
Items returned more than 14 days after delivery, items sent back without contacting us first, and items missing the remote, cable or pouch.